Product Excellence Guarantee

Every product you buy from this site or from our printed catalog must be free of defects or you may return it within 30 days from the date of the shipment of your order (not 30 days from the day you receive it) for replacement or refund * (less shipping charges). You should call us immediately so that your guarantee does not become void. Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value. You are not charged for the replacement item. You are  responsible for the shipping charges only.  We can make no exceptions to this guarantee.

Substitutions

We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated on this site are actual photos of the products available at the time of posting to this site. An updated version may be substituted at a later date.

Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of products indicated or shown on this site are close approximations. Although we work diligently to ensure the accuracy of descriptions and prices, we reserve the right to correct typographical errors.

Satisfaction Guarantee

If you are not satisfied with your purchase contact us within 10 days of receipt of your order for return authorization. Then simply return the product undamaged for a full refund minus the shipping charges. Adjustment will commence upon receipt of the returned merchandise. We can make no exceptions to this guarantee.

Check Your Packages

When you receive your package(s), inspect them for damage. If the package appears to have been mishandled, and your merchandise is damaged, file a claim with the shipper (UPS or Postal Service) immediately. If you receive damage goods in undamaged packaging, we will take care of the problem. In either case, let us know immediately so that we can help resolve the situation.

Cancellation Policy

If you need to cancel an order, it must be done within 24 hours of placing the order. Any order cancelled after shipping occurs will be credited back minus the original and return shipping costs, plus a restocking fee of 25%. This policy requires that all packages be returned to us, unopened, and in good condition.

This is the web site of Esoteric Gifts. You may reach us online or you may call us at 770-492-2960.

Esoteric Gifts collects the e-mail addresses of those who communicate with us via e-mail and information volunteered by you such as survey information and/or site registrations, and name & address info for those who request to be included on Esoteric Gifts mailing list.

The information collected is used to notify you about updates to our Web site, to contact you for marketing purposes and to fulfill your requests for information. It is not shared with other organizations for commercial purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending e-mail or writing to us at the above address.

If you supply us with your mailing address on-line you may receive periodic mailings from Esoteric Gifts with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know via e-mail or snail mail. The respective addresses are mentioned above.